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Built around your platform
- Taught by practitioners who know the platform from the inside
- Grounded in real supplier workflows
- Tailored to the Dutch regulatory context where relevant
Academy
Supplier platform training that runs your operation with confidence
Your supplier platform (previously Ecedo) is where contracts get configured, invoices get generated, market messages flow, and daily exceptions get resolved.
This one-day intensive training gives BackOffice teams and product managers a structured command of the platform, built around how it actually works.
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The challenge
Most teams use the platform without ever being taught it
...and hard-won platform knowledge sits in two or three heads, walking out the door whenever someone moves on.
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Self-taught teams make expensive mistakes
Contract misconfiguration, billing errors, and exception delays each cost money, time, and customer trust. Most are avoidable once the team has seen the right way once.
New hires take weeks to ramp
Without a structured introduction to how the platform is built and where the common pitfalls sit, new staff spend their first month asking questions.
Operations leads can't escalate cleanly
When you don't know where the platform's responsibility ends and yours begins, escalation becomes guesswork. Tickets pile up and confidence drops.
Platform knowledge stays trapped
Expertise rarely gets documented, so when someone leaves, it leaves with them, and the next hire repeats the same painful curve.
The solution
For teams who want to run supplier ops with excellence
This training is for the people closest to the platform:
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BackOffice employees working with the retail supplier platform daily
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Product managers responsible for contract design, billing logic, and configuration
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Operations leads accountable for exception handling and team performance
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New team members in Ecedo-using roles, in their first six months
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Operations leaders raising the team baseline ahead of a scale-up or product launch
Prerequisite: Participants are expected to have a working knowledge of the energy market and its core processes. If your team needs that foundation first, our Energy Market Fundamentals training is the right starting point.
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WHAT YOUR TEAM WILL LEARN
Five modules, structured around how the platform fits into a retail energy supplier's operations. Practical from the first hour, with exercises that mirror the work of BackOffice.
How the system is built, how it connects to market processes, and how it fits into daily supplier operations, including market messaging and EDSN and grid-operator connections.
Setting up and managing contracts across fixed, variable, and dynamic pricing for both electricity and gas, covering switching, product configuration, and the full contract lifecycle.
End-to-end billing flows for electricity and gas, plus configuration for chargepoints, sustainable generation, feed-in, and other energy-related products.
How the platform handles inbound and outbound market messages, from grid-operator connections and allocation intake to the reconciliation triggers that feed the settlement chain.
Navigating the platform in daily work: running standard processes, resolving common exceptions, and knowing when to escalate.
The format at a glance
Available as a scheduled public cohort or as a private in-house training for your organisation:
- One-day intensive, typically 09:00 to 17:00 with breaks
- Up to 12 participants per cohort, sized so everyone gets hands-on time
- Remote-first delivery, with optional on-site sessions on request
- Completion certificate from the Eneve Enablement Academy
- 30 days of follow-up Q&A access after the training
FREQUENTLY ASKED QUESTIONS
Yes, especially for in-house cohorts. We can shift emphasis, for example more billing and less market messaging, include scenarios from your own portfolio, or adapt examples to your product mix. The core five-module structure stays consistent while the depth within each module flexes to your needs.
Two options. Join a scheduled public cohort with a mixed-supplier audience and fixed dates, or book a private in-house session for your team on your dates with your own scenarios. Reach out and we will share upcoming public dates and what an in-house session would look like.
Yes, and it is one of the most common uses. Many customers schedule a private cohort for a group of new starters, ideally in their first two to three months, compressing what would otherwise be weeks of catch-up into one structured day.
A common situation. The morning sessions assume nothing beyond the energy-market prerequisite, so everyone starts on the same page. By the afternoon, experienced users tend to mentor others during the exercises, which we encourage. An advanced add-on day for senior BackOffice or PM staff is available on request.
Yes. Every participant who completes the day receives a completion certificate from the Eneve Enablement Academy, useful for individual development files and team capability tracking.
Ready to level-up your supplier ops?
Reach out to plan a session, whether that is joining a public cohort or booking a private in-house day built around your own scenarios.
