Solution: Customer Trading (JuleSmart)
The challenge
TotalEnergies wanted to extend their transaction portal to greenhouse growers. These customers required flexible, multi-rate energy contracts and self-service access — all while reducing invoicing complexity and human error.
The solution
We delivered an Eneve solution for real-time trading and contract execution (JuleSmart), integrated into existing systems and linked to day-ahead markets. The system automates invoicing and offers a competitive, self-service experience.
The result
TotalEnergies increased customer satisfaction, cut processing errors, and doubled day-ahead trading volumes — all while growing their customer base.
Facts and figures
- 56% back-office efficiency improvement
- 100% increase in day-ahead trades
- 30% fewer customer complaints
About TotalEnergies Gas & Power
A leading UK supplier of gas and electricity to business customers, part of the global TotalEnergies group. They energise over 200,000 sites with a focus on sustainable, reliable, and accessible energy.
