easyEnergy launched in 2017 as the first fully dynamic energy supplier for consumers in the Netherlands. At the time, no dedicated software existed for what they were doing, so they built everything themselves. Over nine years, that approach created a tangle of custom-built systems, each one a solution to a problem that came before it. By 2025, the market for dynamic energy had matured, and so had the need for a different approach.
Operating across multiple self-built systems made it increasingly difficult to work efficiently and put the customer first. Customer service agents relied on fragmented data and a ticket-based workflow that slowed resolution times rather than eliminating problems. easyEnergy needed to consolidate, modernise, and do it fast.
easyEnergy chose Eneve because they wanted to direct all energy towards the customer rather than systems maintenance. A SaaS solution was the logical fit. The deciding criteria were clear: deep sector knowledge, a proven track record, support for sector releases, the ability to quickly change propositions, and the flexibility to work modularly around a customer.
The team also needed a partner willing to move at their pace. They wanted to go live before the May release. Eneve was the only party that realistically committed to that timeline and delivered on it.
Implementation took four months, with both teams working in close collaboration. What made the process work, according to easyEnergy, was radical honesty. No hidden language, no assumptions. When problems came up, they were named and resolved directly.
Going live with Eneve's Supply Suite, namely the ERP, order and product management products Ecedo ERP, and supporting modules gave easyEnergy what they had been missing: a single point of data across the business.
The impact was immediate. Customer service colleagues evolved into customer operations experts, managing the full customer journey rather than passing issues through a queue. Shortly after go-live:
We see that our colleagues have changed from customer service into customer operation experts. They now manage everything, and that makes us agile and fast. We resolve customer cases instead of moving them through a ticket system.
With a compact team and a solid operational foundation, easyEnergy is well positioned to stay flexible in a fast-moving market. The migration from legacy infrastructure to a modern SaaS setup has given them the room to focus on what they do best: delivering dynamic energy to their customers.